Return policy

30-Day Return Policy

At Myprettypresets, we provide a 30-day return window, allowing you to request a return within 30 days of receiving your item.

Return Eligibility

To qualify for a return, the item must be unused, unworn, in its original condition, with all tags attached and in its original packaging. Additionally, you will need to provide a receipt or proof of purchase.

How to Initiate a Return

To begin the return process, please contact us at [email protected] to obtain the return address.

Once your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

For any return-related inquiries, feel free to reach out to us at [email protected].

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Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue promptly.

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Exchanges

To exchange an item, the best method is to return the original item first. Once the return is approved, you can place a new order for the item you wish to receive.

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EU 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their purchase within 14 days, without needing to provide a reason.

The item must remain unused, in its original condition, with tags attached and in its original packaging. A receipt or proof of purchase is required.

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Refund Process

After receiving and inspecting your return, we will notify you regarding the approval status of your refund.

• If approved, your refund will be processed and automatically returned to your original payment method within 10 business days.

• Please note that bank and credit card processing times may vary.

If you have not received your refund within 15 business days after approval, please contact us at [email protected].

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Contact Us

📧 Email: [email protected]
📞 Phone: +44 7792 423542
🏠 Address: 52 Princes Ave, Astley, Manchester M29 7DA, United Kingdom